Last updated: 2 September 2026
1. About this policy
This policy explains what personal information CarePlus Physiotherapy collects through this website, why we collect it, how it is used and what choices you have. It covers this website only. Information collected during in-person treatment is governed by our clinical record-keeping practices, which we can explain on request.
2. Information we collect
Information you give us
When you submit an enquiry, booking request or call-back form, we collect the details you enter: your name, phone number, e-mail address, location or area, the service you are interested in, your preferred date and time, and any message you write. If you choose to describe your symptoms, diagnosis or medical history in that message, that information is health-related and we treat it as sensitive.
Please share only what is needed for us to respond. Do not send detailed medical records, identification documents or payment details through the website forms.
Information collected automatically
If web analytics is enabled on this site, our analytics provider may collect standard technical information such as pages viewed, approximate location derived from your IP address, device and browser type, and referring links. This is used in aggregate to understand how the site is used. IP anonymisation is enabled in our analytics configuration.
3. How we use your information
- To respond to your enquiry and arrange a consultation or home visit.
- To understand your requirement well enough to advise on a suitable treatment approach.
- To contact you by phone, WhatsApp or e-mail about the enquiry you submitted.
- To maintain a record of enquiries for follow-up and administration.
- To keep the website secure, and to improve its content and structure.
We do not use your information for automated decision-making, and we do not sell it.
4. Consent and lawful basis
We process the information you submit on the basis of your consent, which you give by ticking the consent box and submitting a form, and for the purpose of providing the healthcare service you have asked about. Under India's Digital Personal Data Protection Act, 2023, you may withdraw that consent at any time by contacting us; withdrawal does not affect processing already carried out.
5. Marketing
We contact you about the enquiry you made. We do not add you to marketing lists without your agreement, and any future promotional message will include a way to opt out.
6. Who we share information with
We share your details only where it is necessary to respond to you or to run the website:
- Our physiotherapy team, so that the right clinician can respond.
- Our website host and form-handling provider, who process form submissions on our instructions.
- WhatsApp (Meta), if you choose to contact us through WhatsApp — that conversation is also subject to WhatsApp's own privacy terms.
- Our analytics provider, if analytics is enabled, for aggregate website statistics.
- Authorities or professional advisers, where we are required to do so by law.
7. Cookies and similar technologies
This website does not set advertising or tracking cookies of its own. If web analytics is enabled, the analytics provider may set cookies to distinguish between visits. You can block or delete cookies in your browser settings; the site will continue to work.
8. How long we keep information
Enquiry details are kept only as long as needed to respond, to provide continuity of care and to meet our record-keeping obligations, after which they are deleted or anonymised. If you become a patient, your clinical records are retained in line with applicable healthcare record-keeping requirements.
9. Security
The website is served over an encrypted connection and access to enquiry data is restricted to the people who need it. No system can be guaranteed completely secure, but we take reasonable technical and organisational measures to protect your information.
10. Your rights
Subject to applicable law, you may ask us to:
- confirm what personal information we hold about you and provide a copy;
- correct information that is inaccurate or incomplete;
- delete information we no longer need to keep;
- stop contacting you, or withdraw consent you previously gave;
- raise a grievance about how your information has been handled.
We will respond to a request within a reasonable period. We may need to verify your identity first.
11. Children
We treat children as patients only with the consent and involvement of a parent or legal guardian. Website forms should be completed by an adult on the child's behalf.
12. External links
This site may link to other websites, such as map services or social media. We are not responsible for their content or their privacy practices.
13. Changes to this policy
We may update this policy as our practice or the law changes. The revised version will appear on this page with a new "last updated" date.
How to contact us
For any question about this document, or to exercise your rights, contact us at:
- Practice: CarePlus Physiotherapy
- Address: Kochi, Kerala, India
- Phone: see the contact page
- E-mail: see the contact page
Registered entity name and grievance officer details: [to be completed by the practice].